IT Support Team Leader

The closing date is 28th Sep 2025

Job summary

This exciting and challenging role provides the opportunity for a highly motivated individual to join the Somerset Foundation Trust IT Services Desktop Support Team in Somerset.

The role will be responsible for leading, supervising and allocating work for a team of specialist IT technicians. The post holder is responsible for ensuring that a high-quality IT support service is provided to all users of trust systems, in accordance with defined policies, procedures and service level agreements. The post holder will also on occasions deputise for the IT Support Manager.

Main duties, tasks & skills required

Responsible for leading, supervising and allocating work for a team of specialist IT technicians.

Assist in the planning and delivery of major IT Project implementations

The postholder is responsible for ensuring that a high quality IT support service is provided to all users of trust systems, in accordance with defined policies, procedures and service level agreements. This includes IT Security, Data Protection and Information Government requirements.

The post holder will be required on occasions to deputise for the IT Support Manager

On occasions there will be a requirement to work outside normal hours to upgrade systems or complete critical tasks Postholder will be required to participate in the out of hours On Call Rota.

About us

At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:

Flexible working options to help you balance work and life
NHS pension scheme for long-term financial security
Generous annual leave allowance to recharge and relax
A strong focus on career development to help you grow and achieve your potential

Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.

We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.

Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.

The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.

Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.

Job description

Responsible for day to leadership of a busy desktop support team please see attached Job Description & Person Specification

Person specification

Qualifications

Essential

Please see attached Job Description & Person Specification

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.